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KPI 101: Contribution to Customer Experience

Wednesday, January 13, 2021

Customers should receive a rapid, stress-free solution to their problem and Contact centers should facilitate the best customer experience. Read how to in this article.

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Top 4 contact center movies to watch in 2021

Saturday, January 2, 2021
We’ve selected some movies that you really want to see being a Contact Center agent or manager.

Top 4 contact center movies to watch in 2021

Saturday, January 2, 2021
We’ve selected some movies that you really want to see being a Contact Center agent or manager.
Continue reading...

We’ve set out some personas for you.

Thursday, December 10, 2020
By ‘reading’ the personality of your customer, you can tailor your communications technique and create the best customer experience.

We’ve set out some personas for you.

Thursday, December 10, 2020
By ‘reading’ the personality of your customer, you can tailor your communications technique and create the best customer experience.
Continue reading...

Why should you move your Contact Center to the Cloud?

Thursday, September 24, 2020
We have set out the reason for you and the process of moving your Contact Center to the Cloud.

Why should you move your Contact Center to the Cloud?

Thursday, September 24, 2020
We have set out the reason for you and the process of moving your Contact Center to the Cloud.
Continue reading...

Everything you do should contribute to operational excellence

Thursday, August 27, 2020
and how do you convert improvements into actionable steps towards operational excellence?

Everything you do should contribute to operational excellence

Thursday, August 27, 2020
and how do you convert improvements into actionable steps towards operational excellence?
Continue reading...

Working from home has its perks

Thursday, July 30, 2020
But what if your internet gets slow? Here’s what to do to fix slow internet.

Working from home has its perks

Thursday, July 30, 2020
But what if your internet gets slow? Here’s what to do to fix slow internet.
Continue reading...

Where we all loved to work from home occasionally, it rapidly changed to a must

Thursday, June 11, 2020
How do you successfully combine work and home, when social life is close to nil?

Where we all loved to work from home occasionally, it rapidly changed to a must

Thursday, June 11, 2020
How do you successfully combine work and home, when social life is close to nil?
Continue reading...

Strategic milestones and objectives are key to business successes

Sunday, April 12, 2020
But how to select the right levels of measurement? Here is an introduction to setting the right KPIs.

Strategic milestones and objectives are key to business successes

Sunday, April 12, 2020
But how to select the right levels of measurement? Here is an introduction to setting the right KPIs.
Continue reading...

Most of our businesses and social interactions are dependent on the "www."

Tuesday, February 11, 2020
Let’s celebrate Safer Internet Day with some information about how we keep you safe.

Most of our businesses and social interactions are dependent on the "www."

Tuesday, February 11, 2020
Let’s celebrate Safer Internet Day with some information about how we keep you safe.
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What changes are coming to Contact Centers in 2020?

Monday, January 20, 2020
Contact Centers are experiencing an innovative approach to data storage and customer relations. Read our predictions:

What changes are coming to Contact Centers in 2020?

Monday, January 20, 2020
Contact Centers are experiencing an innovative approach to data storage and customer relations. Read our predictions:
Continue reading...

Customers wants to experience great customer service

Thursday, November 7, 2019
Read how implementing a call center helps building long-lasting customer relationships.

Customers wants to experience great customer service

Thursday, November 7, 2019
Read how implementing a call center helps building long-lasting customer relationships.
Continue reading...

How can you solve the most common contact center problems?

Monday, October 7, 2019
Delivering great customer service and customer experience isn’t easy. Here are some of the most common problems that appear and how to solve them.

How can you solve the most common contact center problems?

Monday, October 7, 2019
Delivering great customer service and customer experience isn’t easy. Here are some of the most common problems that appear and how to solve them.
Continue reading...

Loyal customers are important to beat competitors

Tuesday, September 17, 2019
To stand out, great online reputation and investing in customer experience should be your main goal.

Loyal customers are important to beat competitors

Tuesday, September 17, 2019
To stand out, great online reputation and investing in customer experience should be your main goal.
Continue reading...

News

World's first native e-mailmanagement with Twilio Flex drives efficiency and Omnichannel experience

Monday, March 1, 2021

The new e-mail management integration with Twilio flex, launched by 3Fiftynine, helps enterprise contact centers improve employee and customer experiences.

World's first native e-mailmanagement with Twilio Flex drives efficiency and Omnichannel experience

Monday, March 1, 2021

The new e-mail management integration with Twilio flex, launched by 3Fiftynine, helps enterprise contact centers improve employee and customer experiences.

Read more

3Fiftynine and Trust Distribution Ltd. have signed an exclusive partnership deal with each othe

Wednesday, September 2, 2020

With this partnership, 3Fiftynine and Trust Distribution strengthen their positions in the UK Contact Centre market.

3Fiftynine and Trust Distribution Ltd. have signed an exclusive partnership deal with each othe

Wednesday, September 2, 2020

With this partnership, 3Fiftynine and Trust Distribution strengthen their positions in the UK Contact Centre market.

Read more

3Fiftynine sells more than 600 seats on Genesys PureCloud licenses in 2019

Thursday, December 19, 2019

We are proud to present another new PureCloud customer.

3Fiftynine sells more than 600 seats on Genesys PureCloud licenses in 2019

Thursday, December 19, 2019

We are proud to present another new PureCloud customer.

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