We all love movies, right? And fortunately, there have been movies produced for any kind of mood, topic or subject you’re interested in watching. In these “indoor” times, we have thought of presenting you a movie list to enjoy while chilling on the sofa after a hard workday. Here we have selected one of our top picks that you need to show to your contact center agents asap:

There are many different personality types around the globe and we encounter a majority of them daily too. This also applies to our workplace. In order to maximise each person’s capabilities, we need to first understand their personalities. Good leaders tend to “read” these personalities from people’s activities, way of work, responses etc. and tailor their attitude and communication technique accordingly. Here are some personality types that you might have encountered more often than you think:

During these past months, the question of whether moving to the could should be the next step or not has surely been on your mind. We have noticed there is a need of further information and explanation and therefore we. have decided to make life easier for you and give you some details about this process.

In every business, there is room for improvement, which should contribute to operational excellence. But how do you convert improvements into actionable steps towards operational excellence?

Working from home has benefits as well as some disadvantages. Although the comfort of your own home might be an encouraging thing, some issues may appear since the majority of workers are “locked” in their houses. Due to the excessive usage of multiple users, internet can become quite slow. And we are all annoyed by slow internet. Here's what to do:

In the past months, the world took a rapid and unexpected turn, which ultimately changed almost every activity we were used to doing. Along with this change, came questions that did not have definite answers. How do we work successfully from home? Here are our tips:

Setting strategic milestones and objectives plays an important role in any success in life. But when we talk about businesses, it becomes a necessity. In order to have a fast representation of the processes (and their accuracy) in your company, it is important to select the right levels of measurement.

Since the invention of the World Wide Web in 1990, the domain has been completely revolutionised. In as much as 30 years, most of our businesses and social interactions are highly dependent on the www. Let's celebrate Safer Internet Day with some information about how we keep you safe.

In the ever-changing business world of today’s society, the main focus of companies has shifted from a profit-driven mentality to establishing long-lasting relationships with customers or partners. So, we gathered some of the main reasons why implementing a call center should be your next business step:

Every company ultimately wants their customers to be happy. Part of the happiness in customers comes from good service and customer experience. In order to achieve that, companies need to set up a good working contact center. Easier said than done. Delivering good customer service isn’t easy. Here are some of the most common problems that appear and how to solve them.

Customer experience is getting more and more important in a growing world of online competence. Every company wants their customers to have a great experience with anything they have to offer. From website visits to service calls, a company should strive to get everything as comfortable and simple as possible for their customers. In fact, 68% of marketers nowadays says that building a great online reputation and investing in customer experience is their main focus.