CardBoardCX

Improve call efficiency and track your SLAs with dashboards that anyone can understand

Motivate your agents to perform better with CardBoardCX

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Most contact centers are divided into several queues and traffic is divided between the queues, based on the supply that comes in and incoming interactions in your contact center are distributed among employees based on their availability.

Often, your dedicated traffic manager is present who keeps an eye on when agents are online and has 2 extra agents purely to be able to handle increase in traffic.

With CardBoardCX you will get a clear and concise overview of what’s happening in your contact center.

Actionable dashboards
for your contact center agents

Howmany agents are currently available? What is the average waiting time? Get realtime insights in your KPIs and SLAs where, whenever and on any device you want. Our Call / Contact Center Dashboard displays contact center metrics and KPIs to allow your managers and teams to monitor and optimize performance.

Customize as you please, within minutes

Want to change something on your board? Just drag and drop. You're done within minutes with our intuitive WYSIWYG Editor.

Easy to understand

Rock-solid metrics without the cost & complexity of traditional Business Intelligence.

Individual agent metrics and boards

Visualize your data into charts and filter or segment your data according to your needs.

No coding

Simple and free set-up and installation without any technical help

Realtime data analytics

Spot trends and deal with any potential issues as they occur, nipping them in the bud before they spiral into more detrimental, time-consuming problems.

Save time. Focus on what matters

Actionable and anywhere accessible for agents.

Scalable on multitude of devices

Accessible via a multitude of devices, including mobile.

Compatible with

CardBoardCX in 90 seconds

In 90 seconds explained what CardBoardCX has to offer you

How it works
Create your wallboard in 3 easy steps

Step 1: Connect

Connect in 3 steps with multiple customer contact platforms, such as Genesys PureConnect, Avaya CMS and Mitel MiCC Business.

Step 2: Create

Create your own dashboard with the KPIs that are important for you and your agents: you determine not only what you want to show, but also how you show it. Use charts, numbers and images to design your dashboards.

Step 2: Create

Create your own dashboard with the KPIs that are important for you and your agents: you determine not only what you want to show, but also how you show it. Use charts, numbers and images to design your dashboards.

Step 3: Share

Customize your board without limits, display the key performance indicators of your contact center and publish. You can display one and the same board for free on different screens in your customer contact center or with agents working from home.

View live example

Why Our Customers Love CardBoardCX

Customer Effort Score: 8.8

"I configured the wallboard of 3Fiftynine in less than 15 minutes myself."
Nigel Wilton
IT Manager
Fittleworth Medical Ltd
Fittleworth Medical Ltd
Nigel Wilton
IT Manager
Fittleworth Medical Ltd
Fittleworth Medical Ltd
With CardBoardCX we have the ability to display multiple workflows simultaneously. In this way we give agents more insight."
Bart van Hemert
Workforce Management Specialist
AON
AON
Bart van Hemert
Workforce Management Specialist
AON
AON

These numbers tell the tale

150

happy clients

34

partners

367

actionable boards

3

connectors

We are proud to work with more than 100+ companies

See all customer cases

Tell us what you need

If the solution doesn't exist yet, we will simply design and develop it.

Stijn van Zanten
Product owner