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Most contact centers are divided into several queues and traffic is divided between the queues, based on the supply that comes in and incoming interactions in your contact center are distributed among employees based on their availability.
Often, your dedicated traffic manager is present who keeps an eye on when agents are online and has 2 extra agents purely to be able to handle increase in traffic.
With CardBoardCX you will get a clear and concise overview of what’s happening in your contact center.
Howmany agents are currently available? What is the average waiting time? Get realtime insights in your KPIs and SLAs where, whenever and on any device you want. Our Call / Contact Center Dashboard displays contact center metrics and KPIs to allow your managers and teams to monitor and optimize performance.
Want to change something on your board? Just drag and drop. You're done within minutes with our intuitive WYSIWYG Editor.
Rock-solid metrics without the cost & complexity of traditional Business Intelligence.
Visualize your data into charts and filter or segment your data according to your needs.
Simple and free set-up and installation without any technical help
Spot trends and deal with any potential issues as they occur, nipping them in the bud before they spiral into more detrimental, time-consuming problems.
Actionable and anywhere accessible for agents.
Accessible via a multitude of devices, including mobile.
In 90 seconds explained what CardBoardCX has to offer you
Connect in 3 steps with multiple customer contact platforms, such as Genesys PureConnect, Avaya CMS and Mitel MiCC Business.
Create your own dashboard with the KPIs that are important for you and your agents: you determine not only what you want to show, but also how you show it. Use charts, numbers and images to design your dashboards.
Create your own dashboard with the KPIs that are important for you and your agents: you determine not only what you want to show, but also how you show it. Use charts, numbers and images to design your dashboards.
Customize your board without limits, display the key performance indicators of your contact center and publish. You can display one and the same board for free on different screens in your customer contact center or with agents working from home.
Customer Effort Score: 8.8
"I configured the wallboard of 3Fiftynine in less than 15 minutes myself."
If the solution doesn't exist yet, we will simply design and develop it.
