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Services

The implementation or migration of your contact center from A to Z

Interested in our services? Then visit one of the above pages.
Interested in our services? Then visit one of the pages below.

Advice

We provide high-quality advice in the area of:

  • Contact center design
  • Routing and handling of different channels
  • Shorter queues
  • Customer satisfaction
  • Due dilligence
  • Work Force management
  • Customer Engagement

Implementation, integration and migration

We implement various software solutions in order to arrive at a great way to communicate with your customer. Hereby we have in-depth knowledge to integrate systems with each other. We are also adept at migrating customers from on-premises system to a cloud solution, we can help you with any problem!

Support

Need help quickly? Our 24/7 specialized help desk is ready for you.

  • Single point of contact for account management, consultancy and support
  • Structural support consultation
  • Knowledge session / application consultancy
  • Questions from administrators
  • Reporting incidents via our customer portal
  • Insightful reports via ticketing system
  • Annual central knowledge session for business and / or managers
  • Hardware support (appliances or 3rd party)
  • Proactive monitoring
  • Managed Service (MACDs)

Omnichannel Design

Bringing together various solutions into an omnichannel environment has been entrusted to us as an integrator. We use elements such as a routing engine of, for example, Genesys, Customer Engagement solutions and, if desired, planning tools to achieve a fully-fledged design. It is important to investigate which channels suit your customers. We ensure flawless integration.

We support you with:

  • advice on the use of media type
  • trainings
  • design of the solution
  • system integration

Service and Maintenance

In case you have a shortage of administrators, or your administrators are needed on another project? 3Fiftynine can help your organization with extra manpower. By taking a bundle of hours, it is easy to switch and we can switch in the short term or remotely.

We are the experts in contact center solutions. Curious how we can help you?

Contact us

These customers preceded you

TESTIMONIALS
About
CardBoard
:
With CardBoard we have the ability to display multiple workflows simultaneously. In this way we give agents more insight.
Bart van Hemert
Workforce Management Specialist
at
AON
AON
Bart van Hemert
Workforce Management Specialist
at
AON
AON
About
Advies
:
3Fiftynine has the knowledge and skills to set up the best telephone system.
Peter Berkel
Online Marketeer
at
RRS
RRS
Peter Berkel
Online Marketeer
at
RRS
RRS
About
Branches
:
BranchesCX is the tool that we needed to effectively help our patients on the phone.
Annemei Pattje
Hoofd van het patiëntcontactcentrum
at
Flevoziekenhuis
Flevoziekenhuis
Annemei Pattje
Hoofd van het patiëntcontactcentrum
at
Flevoziekenhuis
Flevoziekenhuis
Over
CardBoard
:
Met CardBoard hebben we de mogelijkheid om meerdere werkstromen tegelijk weer te geven. Daarmee geven we de agents meer inzicht.
Bart van Hemert
Workforce Management Specialist
at
AON
AON
Bart van Hemert
Workforce Management Specialist
at
AON
AON
Over
Advies
:
3Fiftynine heeft de kennis en kunde in huis om het beste telefoniesysteem neer te zetten.
Peter Berkel
Online Marketeer
at
RRS
RRS
Peter Berkel
Online Marketeer
at
RRS
RRS
Over
Branches
:
BranchesCX is hèt hulpmiddel dat we nodig hadden om onze patiënten effectief aan de telefoon te helpen.
Annemei Pattje
Hoofd van het patiëntcontactcentrum
at
Flevoziekenhuis
Flevoziekenhuis
Annemei Pattje
Hoofd van het patiëntcontactcentrum
at
Flevoziekenhuis
Flevoziekenhuis