You add the right information and you have control over who sees this information
You can make as much information available to as many users as you want. No restrictions on users or storage
Agents always ask the right questions, because they are guided step by step through the telephone conversation. No more unnecessary search
A simple tool to offer your colleagues the knowledge they need. They can intuitively find the answers they are looking for.
When you search for information for a customer, you simply select the topics you want to know more about by clicking on them.
Keeping your information up-to-date is easy: you work in a user-friendly environment that looks exactly the same as the user side.
On our statistics page you will find a clear overview of which information is used the most and when and where answers are found - or not.
You can store as much information as you want and thus create the exact environment that your organization needs.
Branches works perfectly as a stand-alone product and can easily be connected to your telephone system to improve efficiency
With CardBoard we have the ability to display multiple workflows simultaneously. In this way we give agents more insight.
BranchesCX is hèt hulpmiddel dat we nodig hadden om onze patiënten effectief aan de telefoon te helpen.
