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PureConnect

Genesys

The PureConnect ™ platform is available both on-premises and in the cloud and is the omnichannel contact center solution for medium-sized and large organizations. Easy to manage and built to integrate with your other systems, you can adapt this platform to your specific needs and unlock additional functions with subscription licenses.

OUR SERVICES
Interested in our services? Then visit one of the above pages.
Interested in our services? Then visit one of the pages below.

In addition to the services we provide, we offer the possibility of optimizing various additional functionalities on your PureConnect platform through our Agent and Server packages.

Our packages contain much-needed functionality that usually requires customization in the system. We offer these additions through generic packages that meet the needs of almost every PureConnect customer. All packages are fully documented and support the user in configuring and daily use. The packages are in line with the Genesys release policy, so that the functionality continues to work even after an upgrade of the system software. In addition, new functions are automatically added to the packages when they are included in interim releases or upgrades.

Agent packages

Bundle chats in one window

HyperTyper is an Interaction Desktop add-in that bundles all chats in one window. Here you can see who sent the last message (customer or agent) and what the time was.

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Email in one screen

Easily and quickly reply to emails, fully integrated with PureConnect software. This is possible with this application. Repleye ensures that both the incoming and outgoing mail can be clearly displayed in one screen. The outgoing mail is then displayed as the recipient will receive it.

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Server packages

HyperTyper

Repleye

Dynamic Prompting

Scheduled Callbacks

Export Administrator Data

E-mail Operations

Custom Interaction Data

Attendant Tools

Advanced ACD Routing