3Fiftynine signs partnership with IRIS Audio Technologies

This partnership strengthens both 3Fiftynine and IRIS Audio’s positions in the UK and Benelux customer service market. Benelux call centres have embraced cloud services, including the multitude of CCaaS, VoIP, and CRM platforms, and IRIS Clarity’s platform-agnostic solution adds tremendous value to these customers who want to have clearer conversations.

IRIS Clarity is an AI-powered software solution that removes distracting background noise from VoIP and customer calls, solving the problem of noise in call centres. Real-time and bi-directional, IRIS Clarity allows participants on both sides of a call to immediately enjoy clearer sound, no matter where they are. IRIS Clarity also removes noise from recordings to improve transcription accuracy and post-call analytics.

CEO and founder of 3Fiftynine, Randy Drielinger, says, “The first time I experienced the power of IRIS Clarity, I was impressed by the quality and serenity during the call. It was even more impressive that the caller could hear me with clarity while I was at one of the busiest expos in the UK. We used to accept calls and meetings with noise from colleagues, traffic, and our children, but we no longer have to. With IRIS Clarity switched on, all unwanted and distracting noises disappear. We can’t wait to bring IRIS Clarity to all our customers and increase agents’ sense of calm everywhere”.

Jacobi Anstruther, CEO of IRIS Audio Technologies comments, “We’re thrilled to partner with 3Fiftynine to bring voice isolation to their call centre customers as they recognise the value — both mental and financial — to removing distracting background noise from their customer conversations. Furthermore, adding Benelux to the growing list of territories we service brings us closer to our mission to enable the world to Listen Well.”

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