Genesys PureConnect is a fantastic platform that offers a huge range of possibilities, but also has its limits. With our add-ons, specially made to implement specific requirements, the boundaries are pushed further to meet the needs of your business.
We offer customizations via our generic packages that fit the needs of every PureConnect customer. All packages are fully documented and support the user in configuring and usage of the package.
The packages are in line with the release policy of Genesys, so whenever the system software is upgraded, you’re certain that the functionality will still be active in the new release.
In addition, new features are automatically added to your package when they are released in intermediate releases and, because the solutions we provide run on top of the platform, they will always work regardless of upgrades and updates.
Contact us for more information about our add-ons.
PureConnect lacks the possibility of assigning certain agents to certain calls, causing loss of control and the possibility to give the best customer experience possible. We put you back in charge with our Advanced ACD Routing add-on.
PureConnect does not store all valuable information. Urgent information, like cohesion between internal interactions and transferred calls, is missing. This leads to an average handling time that is twice as high compared to departments with a limitation in consultation and transferred calls. Our “Custom Interaction Data – add-on” creates segment logging, so you can easily access all information needed.
Do you want to know how our customers experience our add-ons?
We are happy to tell you about it.
We have a proven track record helping call centers reduce waiting time from 10 minutes to 30 seconds without increasing FTEs.