CardBoardCX

Improve call efficiency and track your SLAs with dashboards that anyone can understand

Motivate your agents to perform better with CardBoardCX.

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Most contact centers distribute incoming calls among employees, based on their availability. The dedicated traffic manager keeps an eye on available agents and makes sure he has two extra agents as back up to handle an increase in traffic.

However, keeping an eye on all SLA's and KPI's throughout the day is often difficult and to gain insights, reports need to be made, which are often postponed to the end of the day.

With CardBoardCX you have a clear overview and you always know what's happening real-time in your contact center.

Act quickly

Most contact centers distribute incoming calls among employees,based on their availability. The dedicated traffic manager keeps an eye onavailable agents and makes sure he has two extra agents as back up to handle anincrease in traffic.

However, keeping an eye on all SLA's and KPI's throughout theday is often difficult and to gain insights, reports need to be made, which areoften postponed to the end of the day.

With CardBoardCX you have a clear overview and you alwaysknow what's happening real-time in your contact center.

  • Better than Mitel Dashboard
  • Better than Avaya CMS Dashboard
  • Clear overview of KPIs
  • Understandable for anyone in the blink of an eye
  • Easy installation by yourself
  • Insights in your contact center data
  • Realtime insights why KPI aren’t met
  • Fall never behind on your KPIs

Actionable dashboards
for your contact center agents

Customize as you please, within minutes

Want to change something on your board? Just drag and drop. You're done within minutes with our intuitive WYSIWYG editor

Easy to understand

Rock-solid metrics without the cost & complexity of traditional Business intelligence.

Individual agent metrics and boards

Visualize your data into charts and filter or segment your data according to your needs.

No coding

Simple and free set-up and installation without any technical help.

Realtime data analytics

Spot trends and deal with any potential issues as they occur, nipping them in the bud before they spiral into more detrimental, time-consuming problems.

Save time. Focus on what matters

Actionable and anywhere accessible for agents.

Scalable on multitude of devices

Accessible via a multitude of devices, including mobile.

Compatible with

CardBoardCX in 90 seconds

In 90 seconds explained what CardBoardCX brings you.

How it works
Create your wallboard in 3 easy steps

Step 1: Connect

Connect in 3 steps with multiple customer contact platforms, such as Genesys PureConnect, Avaya CMS and Mitel MiCC Business.

Step 2: Create

Create your own dashboard with the KPIs that are important for you and your agents: you determine not only what you want to show, but also how you show it. Use charts, numbers and images to design your dashboards.

Step 2: Create

Create your own dashboard with the KPIs that are important for you and your agents: you determine not only what you want to show, but also how you show it. Use charts, numbers and images to design your dashboards.

Step 3: Share

Customize your board without limits, display the key performance indicators of your contact center and publish. You can display one and the same board for free on different screens in your customer contact center or with agents working from home.

View live example

Why Our Customers Love CardBoardCX

Customer Effort Score: 8.8

"CardBoardCX is a nice application with a great overview."
Ger de Boer
Technical consultant
Telecom Service
Telecom Service
Ger de Boer
Technisch consultant
Telecom Service
Telecom Service
"CardBoardCX is a great product and 3Fiftynine offers excellent support."
Clive Brassett
Solutions Architect / Project Manager
4Sight communications
4Sight communications
Clive Brassett
Solutions Architect / Project Manager
4Sight communications
4Sight communications

The numbers tell the tale

150

happy clients

34

partners

367

actionable boards

3

connectors

We are proud to work with more than 100+ companies

See all customer cases

Tell us what you need

If the solution doesn't exist yet, we will simply design and develop it.

Stijn van Zanten
Product owner