BranchesCX

Achieve 90% reachability in your contact center

and improve customer satisfaction by quickly finding the right answer to their questions.

How do you ensure that employees always have the right knowledge available to help the clients on the phone?

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Optimize contact handling

Knowledge sharing

Supports employees by providing them with correct (medical) information.

Efficient

Trained staff can fully focus on the customer and are not distracted by unnecessary phone calls.

Up-to-date

Everyone will be informed immediately of changes in the working method to be used.

Benefits using BranchesCX

Structured and clear

Reduce the workload at your department, without having to train additional staff. A large amount of knowledge and information is stored and the more people use the application, the more relevant data this generates.

Management reports

BranchesCX collects relevant data such as duration of calls, handling time and whether the answer to the clients question has been found. You’ll find all data on the statistics page in your BranchesCX administrator.

Management reports

BranchesCX collects relevant data such as duration of calls, handling time and whether the answer to the patient’s question has been found. You’ll find all data on the statistics page in your BranchesCX administrator.

Knowledge up-to-date

Because a lot of information is shared via paper, most of the updated information is obsolete by the time it reaches the employee. An unambiguous way of working is therefore almost impossible. BranchesCX solves all that.

Increase your accessibility

Manage and optimize your customer experience with the platform for healthcare, councils and automotive. Sign up for our free demos and see how to:

  • Gain insight into client contact and be able to report on it
  • Realize clear handling of customer contact by everyone
  • Provide more effective customer service
  • Set up call support in just a few clicks yourself without the intervention of an IT department

BranchesCX in numbers

96

%

reachability

125.000

saving on
(care) minutes

82

%

first-call
solution

<

30

min

weekly contentmanagement

Why our customers love BranchesCX

Beoordeling door klanten: 4.5 van 5

It's user-friendly, and we can easily adjust it whenever necessary.
Olga van den Berk
Tergooi Medisch Centrum
Tergooi Medisch Centrum
Olga van den Berk
Hoofd zorg van het ‘snijdend cluster’ bij Tergooi MC
Tergooi Medisch Centrum
Tergooi Medisch Centrum
BranchesCX: A major advantage is that you relieve medical staff at the outpatient clinics of telephone calls and additional workload
Marcel de Groot
Senior Projectmanager
BovenIJ
BovenIJ
Marcel de Groot
Senior Projectmanager
BovenIJ
BovenIJ

Our clients

Tell us about your pain points in healthcare

We believe that anything is possible and always find the right solution. And if the solution doesn't exist, we just design and develop it.

Stijn van Zanten
Product owner