Supports employees by providing them with correct (medical) information.
Trained staff can fully focus on the customer and are not distracted by unnecessary phone calls.
Everyone will be informed immediately of changes in the working method to be used.
Reduce the workload at your department, without having to train additional staff. A large amount of knowledge and information is stored and the more people use the application, the more relevant data this generates.
BranchesCX collects relevant data such as duration of calls, handling time and whether the answer to the clients question has been found. You’ll find all data on the statistics page in your BranchesCX administrator.
BranchesCX collects relevant data such as duration of calls, handling time and whether the answer to the patient’s question has been found. You’ll find all data on the statistics page in your BranchesCX administrator.
Because a lot of information is shared via paper, most of the updated information is obsolete by the time it reaches the employee. An unambiguous way of working is therefore almost impossible. BranchesCX solves all that.
Manage and optimize your customer experience with the platform for healthcare, councils and automotive. Sign up for our free demos and see how to:
Beoordeling door klanten: 4.5 van 5
BranchesCX is the tool that we needed to effectively help our patients on the phone.
The big advantage of working with BranchesCX is that it is so clear that no incorrect appointments are scheduled.
We believe that anything is possible and always find the right solution. And if the solution doesn't exist, we just design and develop it.