BranchesCX

Achieve 90% reachability in your hospital

and improve patient satisfaction by quickly finding the right answer to their questions

How do you ensure that employees always have the right knowledge available to help the patient on the phone?

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Optimize contact handling

Knowledge sharing

Supports employees by providing them with correct (medical) information.

Efficient

Doctors, nurses and clinic staff can fully focus on the patient at the clinic and are not distracted by unnecessary phone calls.

Up-to-date

Everyone will be informed immediately of changes in the working method to be used.

Benefits using BranchesCX

Structured and clear

Reduce the workload at your clinic, without having to train additional staff. A large amount of knowledge and information is stored and the more people use the application, the more relevant data this generates.

Management reports

BranchesCX collects relevant data such as duration of calls, handling time and whether the answer to the patient’s question has been found. You’ll find all data on the statistics page in your BranchesCX administrator.

Management reports

BranchesCX collects relevant data such as duration of calls, handling time and whether the answer to the patient’s question has been found. You’ll find all data on the statistics page in your BranchesCX administrator.

Knowledge up-to-date

Because a lot of information is shared via paper, most of the updated information is obsolete by the time it reaches the employee. An unambiguous way of working is therefore almost impossible. BranchesCX solves all that.

Increase your accessibility

Manage and optimize your customer experience with the platform for healthcare. Sign up for our free demos and see how to:

  • Gain insight into patient contact and be able to report on patient contact
  • Realize clear handling of patient contact by everyone
  • Provide more effective customer service
  • Set up call support in just a few clicks yourself without the intervention of an IT department

BranchesCX in numbers

96

%

reachability

125.000

saving on
care minutes

82

%

first-call
solution

<

30

min

weekly contentmanagement

Why our customers love BranchesCX

Beoordeling door klanten: 4.5 van 5

"BranchesCX is the tool that we needed to effectively help our patients on the phone."
Annemei Pattje
Hoofd Patient Contact Center
Flevoziekenhuis
Flevoziekenhuis
Annemei Pattje
Hoofd van het patiëntcontactcentrum
Flevoziekenhuis
Flevoziekenhuis
The big advantage of working with BranchesCX is that it is so clear that no incorrect appointments are scheduled.
Robert Henzen
Teammanager Customer Contact Center
Amstelland Ziekenhuis
Amstelland Ziekenhuis
Robert Henzen
Teammanager Klant Contact Center (KCC)
Amstelland Ziekenhuis
Amstelland Ziekenhuis

Our clients

Tell us about your pain points in healthcare

We believe that anything is possible and always find the right solution. And if the solution doesn't exist, we just design and develop it.

Stijn van Zanten
Product owner