We’ve brought our insights of efficient customer experience to the table and extended Twilio Flex to give the best brands in the world the competitive advantage they deserve.
Fully integrated into Twilio Flex, epleye offers a total solution that makes it possible for agents to compose and send professional e-mails with relatively little effort and in a very short timed time for responding to email decreases and the response speed increases.
The result: satisfied customers and happy agents.
3Fiftynine launches world-first native e-mail management in Twilio Flex to help enterprise contact centers improve employee and customer experiences.
Why switch between apps and lose valuable time just to provide a 360-view experience? Use Twilio’s intelligent routing to deliver e-mails right into your contact center and blend e-mails in all other conversation types.
E-mails should be beautiful when received and read. Have multiple templates ready to be selected. All powered by SendGrid’s e-mail design editor, you build responsive e-mails that drive results.
At the predefined place, agents can just type the answer or select a canned response. They don’t have to worry about anything else; that’s all taken care of automagically. Agents only focus on what’s important: the answer!
1. Incoming e-mail
2. Draggable screens
3. Outgoing e-mail
4. Send / delete buttons
6. Template Chooser
7. Response manager
Enable your call center agents to handle e-mails more easily and realize a true omnichannel customer experience.