From October 12th, 2021, Interaction Marquee is no longer supported by Genesys and users are forced to look into other solutions.
Genesys customers were unpleasantly surprised that Interaction Marquee is becoming obsolete and not supported anymore, starting from October 12, 2021.
Now Interaction Marquee is no longer supported, you as user are on your own sorting out Marquee issues. In practice meaning you need to break your head around stuff you don't want to be bothered with. We've listed everything for you, so you know what to expect from October 12th, 2021.
Thankfully, there are (way) better solutions for Interactive Marquee. We've listed everything for you, so you don't need to figure it out yourself.
With Interaction Marquee disappearing, your real-time statistics disappear. It will stagnate the day-to-day handling within contact centers. Don't wait for failure to happen, act now!
10 minutes. You can totally do it yourself
(we're there to help if you want to)
Core license $ 260 per year, per supervisor
Designer $ 414 (for building your own boards)
No free duplicate displays
Number of boards.
Duplicate displays are free
> $ 10,000
Ease of use
You will always need IT in order to create dashboards, change statistics or visuals.
Need of product training
Start right away in the browser. On any device. It doesn’t matter if you are operating on either Windows, Mac or Linux. You can fully operate it yourself. No training needed.
Only for Genesys products
All platforms are supported: Genesys, Mitel, Avaya, Cisco and more.
On premise Linux operating system
Cloud, no hardware needed
Optional. You'll need two Linux operating systems.
Accessible for remote workers
Yes. It's scalable on multitude of mediums
Insights in real-time data via future-proof solutions. Never to worry about technology changes. Easy to use without out of proportion implementation fees (actually, no implementation fee at all). In short; are you looking for a solid, better, alternative for Marquee? Allow us to convince you in 3 minutes and 59 seconds.
We believe that anything is possible and always find the right solution. And if the solution doesn't exist, we just design and develop it.