It's important to be able to act immediately and manage your team when queues pile up. Stay informed with alerts when an agent's call is taking too long or exceeds handling time per call.
CardBoardCX visually represents the customer experience, broken down into charts, figures and images essential to your call center agents.
Connect in 3 steps with multiple customer contact platforms, such as Genesys PureConnect, Avaya CMS and Mitel MiCC Business.
Create your own dashboard with the KPIs that are important for you and your agents: you determine not only what you want to show, but also how you show it. Use charts, numbers and images to design your dashboards.
Create your own dashboard with the KPIs that are important for you and your agents: you determine not only what you want to show, but also how you show it. Use charts, numbers and images to design your dashboards.
Customize your board without limits, display the key performance indicators of your contact center and publish. You can display one and the same board for free on different screens in your customer contact center or with agents working from home.
In 90 seconds explained what CardBoardCX has to offer you
Beoordeling door klanten: 8.8
"I configured the wallboard of 3Fiftynine in less than 15 minutes myself."
If the solution doesn't exist yet, we will simply design and develop it.