Most contact centers distribute incoming calls among employees, based on their availability. The dedicated traffic manager keeps an eye on available agents and makes sure he has two extra agents as back up to handle an increase in traffic.
However, keeping an eye on all SLA's and KPI's throughout the day is often difficult and to gain insights, reports need to be made, which are often postponed to the end of the day.
With CardBoardCX you have a clear overview and you always know what's happening real-time in your contact center.
With CardBoardCX you have a clear overview of SLAs and KPIs. You always know what's happening real-time in your contact center and are able to act accordingly.
Want to change something on your board? Just drag and drop. You're done within minutes with our intuitive WYSIWYG editor
Rock-solid metrics without the cost & complexity of traditional Business intelligence.
Visualize your data into charts and filter or segment your data according to your needs.
Simple and free set-up and installation without any technical help.
Spot trends and deal with any potential issues as they occur, nipping them in the bud before they spiral into more detrimental, time-consuming problems.
Actionable and anywhere accessible for agents.
Accessible via a multitude of devices, including mobile.
In 90 seconds explained what CardBoardCX brings you.
Connect in 3 steps with multiple customer contact platforms, such as Genesys PureConnect, Avaya CMS and Mitel MiCC Business.
Create your own dashboard with the KPIs that are important for you and your agents: you determine not only what you want to show, but also how you show it. Use charts, numbers and images to design your dashboards.
Create your own dashboard with the KPIs that are important for you and your agents: you determine not only what you want to show, but also how you show it. Use charts, numbers and images to design your dashboards.
Customize your board without limits, display the key performance indicators of your contact center and publish. You can display one and the same board for free on different screens in your customer contact center or with agents working from home.
Customer Effort Score: 8.8
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If the solution doesn't exist yet, we will simply design and develop it.
